tese.io Ops

Work orders, requests, planned jobs, assets and alerts.

• tese.io OpsGuides for tese.io Ops, the tese.io maintenance and operations console, and for Ops mode in the tese.io Lite app.
• Getting started and accessWhat tese.io Ops is, how to open it, and what each Operations access level lets you do.
• Work ordersHow to create work orders in tese.io Ops, what each status means, and how to move them from approval to closed.
• QR requests and approvalsHow guests, staff and requesters report an issue by scanning a QR tag, and how administrators approve or decline requests.
• Service levelsHow response and resolution targets work in tese.io Ops, and what an overdue or missed work order means.
• Planned jobsHow to set up recurring preventive maintenance in tese.io Ops and how planned jobs create work orders.
• Spaces and assetsHow to map spaces, register assets, attach asset documents and print QR tags in tese.io Ops.
• Alerts and alert policiesHow tese.io Ops alerts arrive, how to acknowledge and resolve them, and how alert policies can open work orders automatically.
• Dashboard and calendarWhat the tese.io Ops Dashboard templates show and how to use the week and month calendar.
• Reports and exportsThe Monday Weekly Insights email, work order CSV and PDF exports, and saved views in tese.io Ops.
• Ops notificationsWhich tese.io Ops events send notifications, who receives them, and on which channels.
• Ops settingsConfigure tese.io Ops categories and types, pause reasons, service levels and alert policies.
• Ops on the tese.io Lite appHow to use tese.io Ops on your phone through Ops mode in the tese.io Lite app.
• Common questionsQuick answers to the questions people ask most about tese.io Ops.