tese.io Ops

tese.io Ops is where facility and maintenance teams log, plan, carry out and sign off maintenance work. These guides are for facility managers, maintenance managers, technicians, approvers and anyone who reports an issue by scanning a QR tag.

• Getting started and access: what tese.io Ops is, how to open it, and what Technicians, Managers and Administrators can do.

• Work orders: creating work orders, what each status means, and how to start, pause, resume, finish and close them.

• QR requests and approvals: how people report issues by scanning a tag, and how administrators approve or decline them.

• Service levels: response and resolution targets, and what "overdue" or a missed target means.

• Planned jobs: recurring preventive maintenance that creates work orders on a schedule.

• Spaces and assets: mapping zones, floors and rooms, registering equipment, asset documents and QR tags.

• Alerts: alerts from device rules, pipelines and integrations, and the alert policies that can turn them into work orders.

• Dashboard and calendar: the Dashboard templates and the week and month calendar.

• Reports and exports: the Monday Weekly Insights email, CSV and PDF exports, and saved views.

• Notifications: who is told about what, and on which channel.

• Settings: categories and types, priorities, pause reasons and where the other settings live.

• Ops on the tese.io Lite app: using Ops mode on your phone.

• Common questions: quick answers to the questions people ask most.

What you can see and do depends on your role. If a page or button described here is missing, ask your organisation's administrator.